Agency Name: Atkinson-Baker Court Reporters
Phone: (800) 288-3376
Location: 500 N Brand Blvd, Glendale, CA 91203
Areas Served: Nationwide
Years in Business: 30 years
Services Provided: Court reporting, legal videography and interpreting
Name and Title of Interviewee: Karen Richcreek – COO
Agency Summary in 3 Words:
Fast, friendly, accurate
What is your agency motto?
Higher standards for better service
What sets your agency apart?
The two main points of differentiation between Atkinson-Baker and our competitors are 1) our people and our emphasis on training and 2) our business model and organizational lines. All court reporting firms have computers, web sites, mobile apps, realtime, video, and (hopefully) robust security systems. What distinguishes AB is its commitment to obtaining and training helpful people of professional caliber and organizing them for maximum customer service with minimal error. The detailed structure of our company, including a well annotated organizational chart, is made known to all staff, and it serves as a template for maintaining appropriate staffing and anticipating growth.
What advice would you give students or those just entering the field of court reporting on how to align themselves with an agency?
Find an agency that will give you lots of good jobs, pay you quickly and work with you on your preferences and schedule.
Since your agency first opened, what do you feel has changed the most in the industry?
Much higher utilization of the technology by attorneys and support staff in court and at depositions, such as streaming realtime, web cam services, and electronic exhibit handling.
Where is the strangest place your agency has been asked to take a deposition?
In an alley
What is the funniest thing that has happened during a deposition or in the courtroom?
Attorney: What is your date of birth sir?
Witness: Jan 17th.
Attorney: what year?
Witness: every year
What do you like most about LiveDeposition?
Being able to stream a deposition right from a mobile device.
Anything else you would like to share?
We know how pressing the demands of the legal profession can be. With any court reporting service you need compliance, not questions. Above all, you need dependable, professional results.
Our company makes one promise to the legal world: one call to us and we’ll do the rest. We get the job done with a comprehensive dedication to meeting our client’s demands at any time and in any location — across town or across the country. And always at competitive local rates.